Biography and vita
Here you can find my biography in different languages and lengths. You can use it when writing about me or my work.
Contact me if you have questions or want to know more about a particular aspect of current or past work or roles.
Photograph: Kay Herschelmann
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Martin Jordan works as the Head of Design & User Research at the German government’s Digital Service in Berlin. From there, he develops and drives inclusive user-centred approaches across the German public sector. Previously, he was Head of Service Design in the UK Cabinet Office’s Government Digital Service (GDS) based in London. He helped the UK public sector design better services that work for everyone. Before, he worked for Nokia’s navigation and mapping company HERE Technologies in Berlin and startups and design consultancies in Berlin, Buenos Aires and London.
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Kurzbiografie auf Deutsch
Martin Jordan arbeitet als Head of Design & User Research beim DigitalService des Bundes. Dort leitet er ein Team von über 20 Designer*innen und Nutzerforscher*innen. Zudem fördert er nutzerzentrierte Ansätze im öffentlichen Sektor. Zuvor war er für über 6 Jahre als Head of Service Design im Cabinet Office in London tätig. Dort trieb er beim Government Digital Service die digitale Transformation der britischen Verwaltung und ihrer Services voran. Davor arbeitete er bei Nokia in Berlin sowie Start-ups und Designberatungen in Berlin, Buenos Aires und London.
88 Wörter, 562 Zeichen
Martin Jordan works as the Head of Design & User Research at the German government’s Digital Service in Berlin. From there, he develops and drives inclusive user-centred approaches across the German public sector. He leads a team of over 20 designers and user researchers at Digital Service.
Previously, for over 6 years, he was Head of Service Design in the UK Cabinet Office’s Government Digital Service (GDS) based in London. There, he was responsible for the Service Standard and GOV.UK Service Manual. In 2019, he initiated the now annual UK public sector-wide Services Week, in which more than 35 UK government organisations participated. In addition, Martin is co-leading the International Design in Government community, bringing together over 3,500 public servants from more than 70 countries.
Since 2015, he has been the publisher and co-editor of The Service Gazette, a printed publication for service innovators. From 2013 to 2018, he co-organised the Service Experience Camp, a 2-day co-conference for service innovators in Berlin, which became Europe’s biggest service design event in 2016. Martin has contributed to books and journals, writing about service design, community and capability-building.
Together with Kara Kana and Clara Greo, he is working on ‘Strong Design’, a book about designing culture, capability, and community. In recent years, Martin spoke at events in Estonia, Germany, Italy, Poland, Switzerland, the United Kingdom, and the United States.
Martin has received various awards for his design work, including the German Design Award, the Red Dot Design Award, and 100 Best Posters. He studied communication, industrial and interaction design at the University of Applied Sciences Potsdam and Magdeburg-Stendal University of Applied Sciences in Germany, human-centred innovation at the Hasso Plattner Institute in Potsdam and Service Innovation and Design at Laurea University of Applied Sciences in Espoo, Finland.
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