Martin Jordan 

Speaking and teaching

Over the past decade, I have spoken at conferences, bar camps and meetups in Estonia, Germany, Italy, Poland, Switzerland, the United Kingdom, and the United States.

I also lectured at universities in Germany, Switzerland and the United Kingdom to students in design and public management degree programmes.

3 people standing in front of a big projected wall – a man and 2 women in semi formal clothes

I mostly speak about digital transformation, public sector innovation, and service design. Earlier talks covered brand experiences, design methods and frameworks, and the Internet of Things.

Contact me if you are interested in me giving a talk or workshop.

Upcoming

4 June 2024
Digitaler Morgen, Federal Ministry for Family Affairs, Senior Citizens, Women and Youth, remote
Talk: ‘Die Rolle von Design bei der Digitalisierung im öffentlichen Sektor’

in German

27 June 2024
CityLAB Sommerkonferenz 2024, Berlin
Talk: ‘Qualitätsstandard in 9 Ländern und 3 Bundesministerien: transformative Praxis mit dem  Servicestandard’

in German with Caroline Merz

2024

May 2024
KERN Community, remote
Talk: ‘Nutzendenzentrierung erfolgreich im Vertrag verankern am Beispiel des Servicestandards’

in German with Jana Savvoura

May 2024
UX Camp Europe 2024, Berlin
Talk: ‘Doing good, doing great work, and strengthening democracy’

in English

March 2024
Digitaler Staat, Berlin
Talk: ‘Digitale staatliche Angebote, die wirklich funktionieren: Der Servicestandard im praktischen Einsatz’

in German with Caroline Merz

January 2024
Deutsche Bahn, remote
Talk: ‘How to Service Design: Wirksame Ende-zu-Ende-Prozesse für Nutzer:innen gestalten’

in German


2023

December 2023
Digitaler Staat Online, remote
Talk: ‘Digitale staatliche Angebote, die wirklich funktionieren: Der Servicestandard im praktischen Einsatz’

in German with Caroline Merz

November 2023
NExT Herbstkonferenz, Wiesbaden
Talk: ‘Service Design in der Verwaltung’

in German

November 2023
Smart City Zürich, remote
Talk: ‘Service Design in der Verwaltung’

in German

November 2023
Smart Country Convention, Berlin
Talk: ‘Nutzerfreundlich digitalisieren mit dem Servicestandard’

in German with Caroline Merz

October 2023
Service Design Global Conference, Berlin
Talk: ‘The long slog of public service design’

in English with Kara Kane

September 2023
Service Design in Government conference, Edinburgh
Talk: ‘The long slog of public service design’

in English with Kara Kane

April 2023
Apolitical online session
Workshop: ‘How to use service design in government’

in English with Lou Downe

March 2023
International Design in Government community
Talk: ‘Working in the open at DigitalService’

in English with Pamela Krosta-Hartl


2022

September 2022
Service Design in Government conference, Edinburgh
Workshop: ‘Design culture that delivers’

in English with Kara Kane

June 2022
CityLAB Berlin Sommerfest 2022, Berlin
Talk: ‘Mit Service-Design Verwaltung neu gestalten’

in German with Charlotte Vorbeck

GovTech Gipfel, Berlin
Talk: ‘Bessere Verwaltungsleistungen durch Service-Design’

in German


2021

August 2021
Work4Germany
Seminar: ‘Lernende Organisationen und agile Arbeitswelt’

in German


2020

November 2020
Public Service Lab Week 2020
Talk: ‘Synopse zu Nutzerzentrierung in der deutschen Verwaltung’

in German with Dr Katrin Dribbisch and Simone Carrier

September 2020
MDR next
Talk: ‘Innovation in großen öffentlichen Institutionen’

in German

August 2020
Statistisches Bundesamt (Federal Statistical Office)
Talk: ‘UX-Design in der Verwaltung’

in German

February 2020
Royal College of Art, London
Seminar: ‘Lean, agile and service design’

in English with Stephen McCarthy


2019

December 2019
Service Design Cardiff, Cardiff
Talk: ‘What does it mean to truly think about, design and deliver services end-to-end?’

in English with Clara Greo

October 2019
Mozilla Festival, London
Talk: ‘Design in government’

in English with Kara Kane

September 2019
GDS Podcast #12, London
Podcast: ‘The International Design in Government community’

in English with Kara Kane

September 2019
Swiss Smart Government Day, St. Gallen
Workshop: ‘Prozesswerkstatt: Im Schnelldurchlauf durch den nutzerzentrierten Gestaltungsprozess’

in German with Dr Katrin Dribbisch, Simon Carrier

September 2019
Swiss Smart Government Day, St. Gallen
Talk: ‘Mit nutzerzentriertem Design zur guten Verwaltungserfahrung’

in German

September 2019
DTX8, Google London
Talk: ‘Making government user-centred’

in English with Kara Kane

June 2019
Kommunale Gemeinschaftsstelle für Verwaltungsmanagement (KGSt), Cologne
Talk and workshop: ‘Service Design für Prozessoptimierung’

in German

May 2019
Gov Design Meetup #13, San Francisco
Talk: ‘Designing government services that meet user needs’

in English

May 2019
Forum PA19, Rome
Talk: ‘Designing government services that meet user needs – The experience of the UK Government Digital Service’

in English

April 2019
Public Service Lab 2019, Düsseldorf
Talk: ‘Umsetzung des Onlinezugangsgesetzes und digitale Transformation’

in German with Dr Katrin Dribbisch and Simone Carrier

February 2019
Royal College of Art, London
Seminar: ‘Lean, agile and service design’

in English with Stephen McCarthy

A collage of 2 images: a woman and man on a big stage with professional light and a projected slide saying: ‘It took a lot of hard work to get there…’ and a man and a woman in formal clothing during a workshop, both holding a long sheet of paper with text and sketches – the man with glasses is making gestures

2018

November 2018
Service Experience Camp, Berlin
Talk and workshop: ‘Characteristics of Good Service’

in English

July 2018
Public Service Lab 2018, Berlin
Workshop: ‘Servicequalitätsstandards’

in German with Dr Katrin Dribbisch

July 2018
Public Service Lab 2018, Berlin
Talk: ‘Vom guten Gesetz zum besten Service’

in German with Dr Katrin Dribbisch, Simone Carrier

April 2018
IT-Planungsrat Fachkongress, Weimar
Keynote: ‘Nutzerakzeptanz – das Sorgenkind der digitalen Verwaltung’

in German with Dr Katrin Dribbisch, Simone Carrier

April 2018
Federal Office for Migration and Refugees (BAMF), Nuremberg
Talk: ‘Agile Verwaltung’

in German


2017

October 2017
City of Hamburg
Talk: ‘5 wichtige Dinge, die wir in den letzten 5 Jahren lernten’

in German

October 2017
the co–matter podcast, London
Podcast: ‘How the UK government designs public services according to human needs’

in English with Kara Kane

October 2017
Public Service Lab 2017, Berlin
Talk and exercise: ‘Agilität: Warum agiles Arbeiten in der Verwaltung nützt und wie es funktioniert’

in German

October 2017
ConCon 6, London
Talk: ‘Intro to service design for content designers’

in English with Ben Tate

October 2017
D.confestival, Potsdam
Talk: ‘Scaling user-centred design in government’

in English with Kara Kane

May 2017
Service Design Drinks, Berlin
Talk: ‘Data & services’

in English with Maria Izquierdo

April 2017
IT-Planungsrat Fachkongress, Bremen
Talk: ‘5 Jahre Government Digital Service in Großbritannien: Erkenntnisbericht eines Deutschen zur digitalen Transformation der britischen Regierung’

in German

April 2017
IDEO Creative Sparx, Munich
Talk: ‘How designers help make government better for everyone’

in English

April 2017
City of Munich
Talk: ‘Einblicke in die digitale Transformation der Britischen Regierung’

in German

March 2017
Livework minds talks, London
Talk: ‘Uncovering the job your service is hired for’

in English with Kieron Kirkland


2016

November 2016
Service Experience Camp, Berlin
Talk: ‘Data & Services’

in English with Maria Izqierdo

October 2016
University of Bristol, Bristol
Talk: ‘How we do design in the government’

in English with Kate Ivey-Williams

October 2016
Service Lab London, London
Talk: ‘Data & services’

in English with Maria Izquierdo

September 2016
Refresh 2016, Tallinn
Talk: ‘How designers help make government better for everyone’

in English with Kate Ivey-Williams

June 2016
UX Camp Europe, Berlin
Talk: ‘Designing for a better citizen experience’

in English

May 2016
University of Applied Sciences, Darmstadt
Workshop: ‘Apps as Machines’

in English with Hannes Jentsch

March 2016
Service Design Drinks Warsaw #1
Talk: ‘Uncovering the job your service is hired for’

in English with Hannes Jentsch


2015

November 2015
Service Experience Camp, Berlin
Workshop: ‘Capturing Contexts: A workshop with jobs-to-be-done tools’

in English with Andrej Balaz, Hannes Jentsch

November 2015
Jobs-to-be-Done Meetup Berlin #8
Talk: ‘Conducting Retrospective Jobs-To-Be-Done Interviews’

in English with Andrej Balaz, Hannes Jentsch, Tor L. Bollingmo

October 2015
Service Design Drinks, Berlin
Talk: ‘Designing services for the public’

in English with Katrin Dribbisch

July 2015
ProductTank #7: Lean UX, Berlin
Talk: ‘Designing products against customer jobs’

in English with Hannes Jentsch

July 2015
Service Design Drinks, Fab Lab Berlin
Talk: ‘Smarter touchpoints & contextual services’

in English with Hannes Jentsch

June 2015
Jobs-to-be-Done Meetup Berlin #6, Berlin
Talk: ‘Integrating JTBD into existing tools & frameworks’

in English with Andrej Balaz, Hannes Jentsch, Tor L. Bollingmo

May 2015
KISD Conference, Cologne
Talk: ‘Bringing service design in-house’

in English with Manuel Großmann

A collage of 2 images: a woman and man on stage with partial banner and a slide saying ‘Design in government’ and ‘govdesign’; on the second image the same white man with glasses holds a microphone, standing in front of a lecturn

2014

November 2014
Service Design Drinks, Volkswagen Berlin
Talk: ‘Making jobs-to-be-done actionable’

in English with Hannes Jentsch, Thomas Hütter

October 2014
University of Applied Sciences, Potsdam
Workshop: ‘Apps as Machines’

in English with Hannes Jentsch

June 2014
UX Camp Europe, Berlin
Talk: ‘The experience is the message – creating unique airline brand experiences’

in English with Christian Vatter

May 2014
IA Conference: Brand Experience, Berlin
Talk: ‘The experience is the message – creating unique airline brand experiences’

in English with Christian Vatter

May 2014
ThingsCon, Berlin
Talk and workshop: ‘Apps as Machines’

in English with Boris Anthony, Hannes Jentsch


2013

October 2013
University of Applied Sciences, Potsdam
Seminar: ‘Design toolbox – practical understanding of design, its process and methods’

in English with Hannes Jentsch

June 2013
UX Camp Europe, Berlin
Talk: ‘Brand services – a user centric marketing tool’

in English with Christian Vatter

June 2013
Service Design Drinks, The Wye Berlin
Talk: ‘Public service design’

in English with Katrin Dribbisch

April 2013
NEXT Conference, Berlin
Talk: ‘Servicise – thinking beyond products’

in English with Katrin Dribbisch

April 2013
Service Design Drinks, D.Collective Berlin
Talk and workshop: ‘Service Blueprinting’

in English with Katrin Dribbisch, Manuel Großmann, Olga Scupin


2012

October 2012
NEXT Conference, Berlin
Workshop: ‘Mapping outstanding service experiences’

in English with Manuel Großmann

June 2012
Service Design Network Germany Conference, Cologne
Talk: ‘Bringing ideas to life – the dimensions of prototyping’

in English with Katrin Dribbisch, Manuel Großmann, Olga Scupin

June 2012
DMY Symposium, Berlin
Talk: ‘This is service design’

in English with Olga Scupin


2011

December 2011
Creative Mornings, Berlin
Talk: ‘Global Sustainability Jam: Doing over thinking, making over meeting’

in English with Manuel Großmann

April 2011
re:publica XI, Berlin
Talk and workshop: ‘Creating meaningful experiences’

in English with Hannes Jentsch, Johannes Schardt, Christophe Stoll


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